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Shipping, Returns & Refund Policy

Shipping Policy
Orders are processed and shipped within 1-3 business days.

Please note due to demand some items may take longer to ship. But we do our best to ship as soon as possible. You will receive a tracking number by email once your order is shipped. Black Friday order may experience a delay.

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Custom Orders take an additional 7 business days before they are shipped.

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iCandy Shapers ships all orders with a tracking number. If it shows delivered, we are not responsible for the order and we will not replace the package.

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Shipping Rate
We ship USPS and it is $7.99 Priority Flat Rate. It will arrive within 3-5 business days after order is shipped.

 

At this moment we only ship to the U.S.

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Easy Return Policy
Easy Return Policy

Exchanged items must meet these requirements:

  • Returned within 15 days of purchase date.

  • In original packaging, unworn condition, free of make-up stains and free of odor. No pet hair.

  • Must have emailed icandyshapers@gmail.com and received a return authorization number and form.

  • You can also return in store by appointment.

  • Return item & return authorization form by mail to:

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            2505 Arden Way Sacramento, CA 95825.

Custom Orders:

Once an item is custom made with the size requested by customer it cannot be exchanged. 

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Discounted orders: Orders placed using a promo code are FINAL SALE. NO EXCHANGE OR RETURN. Black Friday Sale orders are Final Sale.

 

Shipping: Customer is responsible for shipping fees to send the return back to iCandy Shapers and for re-shipping for exchanges.

Return Processing time:

 Once we have received your package, your exchange will be processed as soon as we can. You will be notified via email/tex once your exchange has been processed.  Original shipping charges are not eligible for store credit.

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Refund & Exchange Policy

We have a NO Refund Policy on ALL orders.

 

We have a ONE time exchange for Shapewear(No Exchange on Custom Orders OR on discounted orders)

  • You are responsible for all shipping costs (Both for shipping the item back to us and for the shipping of your new item. 

  • Return item in orginal packaging, unworn  brand new condition

  • Must be exchanged for same style

  • Must be exchanged within 15 Days of purchase date

  • Must email to receive a return authorization number and form

  • Undergarments like the booty shapers and bras are not eligible for returns or refunds.

  • iCandy Shapers reserves the right to refuse an exchange if any conditions are not met (your item will be returned to you without notice)

All Returns (Store Credit only, No refunds)

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